Posts Tagged ‘tensions’

by Andrew Kakabadse

Avoiding Continual Tensions

Earlier this month I came across this survey suggesting that nearly half of all workers think their bosses are incompetent. This can make for a difficult working environment.
In my book Essence of Leadership , I identified 5 reasons for continual tensions in organizations:

Differences between subordinates and bosses (the boss is accountable for a subordinate’s behaviour and contribution).
Differences between the operating businesses and the group centre (i.e. the centre is focused on a broad range of interests while business units are more concerned with the timely and efficient delivery of services or products).
Differences between internally and externally-focused people (people with different stakeholders and protocols may not always see eye-to-eye).
Differences between people who are more sales-oriented as opposed to service-oriented (the tension between getting the sale and provide good service).
Differences [...]